Consulting

Incubation India provides active consulting support across a diverse range of verticals and products, supported by a pool of seasoned consultants with exposure at key profiles in the industry. We undertake following assignments:

• IT/ITES
• Application Development
• Support
• Maintenance
• Enhancements
• Business Consulting
• Back Office Support
• Project Management
• Outsourcing/Vendor Management

Our current IT consulting space comprises the following major areas of work apart from numerous custom projects for clients:

 

Customer Relationship Management (CRM)

Our team has been working on CRM implementations for their clients from day 1. Our consultants have worked on various CRM applications including but not limited to Siebel CRM, Sugar CRM, Oracle On Demand, SalesForce.com, etc. We work as key stakeholders with SME's, regional and national players as well as MNC's to understand their customer centric process and design a robust customer/employee/partner facing application catering to detailed operational areas of Sales, Service & Marketing. We have a growing base of consultants for ongoing development and support projects.

To help clients attain their desired IT system at a lower operational cost, we recommend and implement a mix of open source products. Sugar CRM community edition is our product of choice for open source CRM applications and we provide end to end consulting services for installation, customization, testing, deployment & maintenance of on-premise or hosted Sugar CRM installations.

Apart from customizing the available packaged CRM applications, we also create custom CRM applications to match client needs.

 

Business Intelligence (Reporting)

Any large organization requires efficient monitoring of resources to ensure compliance & optimum usage. We provide tailor made reporting solutions to our clients globally. We have strong expertise in Oracle Business Intelligence Enterprise Edition (OBIEE) and Oracle Business Intelligence Publisher (BI Publisher), which are market leading products from Oracle in the BI industry. These tools have strong analytical features and robust integration capability which makes them an ideal choice for diverse reporting needs of growing organizations.

 

Website Development

Growing and dynamic organizations require a web site that reflects their offerings suitably and can be modified to reflect their activities and portfolio of offerings, without too much of coding. The website should easily be editable by a regular business manager.

We understand this and organizations can depend on us to provide the highest quality of web site design, development and functionality. We have a pool of web designers and web developers who can ensure excellent user experience on the portal.

In line with our objectives to provide low cost, scalable and standard solutions, we recommend Joomla framework to be used as the engine powering websites. The ease of managing content and open source nature of the framework provides a convenient and constantly updated interface with best of practices adopted by thousands of companies who are using Joomla to run and manage their websites.

 

IT Support & Maintenance

We strive to provide end to end IT support and maintenance services to our clients, encompassing the following activities

• Website development & Hosting
• Online Marketing, Advertising & Campaigns
• Custom Application Development & Hosting
• IT Infrastructure
• Application Support & Maintenance
• Back office Support
• Reporting 

We provide standard outsourced application support packages wherein our support team manages the client's infrastructure at their premise or from our centers. We have well defined Service Level Agreements for our support services to ensure quality & reliability.

 

Open Source

Incubation India Business Solutions (IIBS) promotes the use of open source development standards for websites and applications to ensure:

• Reduced cost of ownership (license, development & maintenance cost)
• Stable and standardized product features
• Easy availability of development resources
• Frequent updates & fixes released by the open source community
• Improved Security
• Readymade integration with popular social networks & third party tools

IIBS recommends Sugar CRM, Joomla & MySQL as the web platform for organizations looking at quality, scalable and standard based solutions. These open source applications, Sugar CRM & Joomla have been written in PHP using MySQL as the database platform. Due to ease of development on PHP as well as ready availability of developer installation/license, PHP and MySQL developers are plenty in the market. 

With this choice of applications, clients will have a constant supply of developers as well as vendors in the market in the long run should they desire their applications to be managed by another vendor or by in house team of developers. Availability of skills in the market further helps reduce the total cost of ownership by taking advantage of competitive rates.